Billing Rules

1. Subscription Plans

LukaChat offers the following subscription tiers:

Prices are inclusive of applicable VAT where required by law. Your final price may differ based on your country of residence.

2. Payment Processing

All payments are processed by our third-party payment provider. LukaChat does not store full payment card details on our servers. By providing payment information, you authorise us to charge your chosen payment method on a recurring basis according to your selected plan.

Accepted payment methods: major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other methods as shown at checkout.

3. Billing Cycle

Premium subscriptions are billed monthly on the same day you first subscribed (your "billing date"). If your billing date falls on a day that does not exist in a given month (e.g. the 31st), you will be billed on the last day of that month.

Your subscription will automatically renew unless cancelled before the next billing date.

4. Free Trial

Where a free trial is offered, it will be clearly stated before you enter payment details. Your payment method will be charged automatically at the end of the trial period unless you cancel before the trial expires. You may only use one free trial per account.

5. Cancellation

You may cancel your Premium subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, you will retain Premium access until that date. No partial refunds are issued for unused days in the current billing period.

To cancel, go to Account Settings → Subscription → Cancel Plan, or contact our Support team.

6. Refund Policy

We do not offer refunds except in the following circumstances:

• EU 14-day cooling-off right: EU residents who have not yet used the Premium service have the right to withdraw from the contract within 14 days of purchase under the EU Consumer Rights Directive. By starting to use Premium features, you acknowledge that the service has begun and the cooling-off right is waived.
• Billing error: If you were charged incorrectly (e.g. charged twice), we will issue a full refund for the duplicate charge.
• Service unavailability: If the Platform was unavailable for more than 72 consecutive hours due to our fault during a billing period, you may request a pro-rated credit for the downtime.

Refund requests must be submitted within 30 days of the charge via the Support & Contact page.

7. Chargeback Policy

Filing a fraudulent chargeback (where you have in fact received the service) constitutes a breach of these Terms. We reserve the right to permanently suspend accounts associated with fraudulent chargebacks and to pursue recovery of any amounts wrongly claimed.

If you have a billing dispute, please contact us before initiating a chargeback. We resolve legitimate disputes quickly and fairly.

8. Price Changes

We may change subscription prices with at least 30 days' notice. The new price will apply from your next billing date after the notice period. If you do not wish to continue at the new price, you may cancel before the price change takes effect.

9. Taxes

Prices shown include VAT where applicable. For business customers in the EU providing a valid VAT number, reverse charge may apply. You are responsible for any additional taxes imposed by your local jurisdiction.

10. Contact

For billing-related questions, contact us via the Support & Contact page, marking your inquiry as "Billing". We aim to respond within 1 business day.